Terms & Conditions

Welcome to LoveBagLoveBag--an online fashion bag store! It is imperative that you read and understand these Terms & Conditions before you make your purchase(s). We hope that the information provided below has made your shopping experience with us a pleasant and enjoyable one.

By using this lovebaglovebag.com, you agree to be bound by and accept all the Terms & Conditions. We reserve the right to change or modify current Terms & Conditions with no prior notice. The amended Terms & Conditions shall automatically become effective right after they are posted on this site. You are encouraged to check this page regularly to take note of any changes to the Terms and Conditions.


1. Site Content

All site contents including images and documentations,  that are published on lovebaglovebag.com is the property of LoveBag LoveBag. Any replicated site content must be authorized in advanced. Content from this site shall not be used for any commercial purposes without the prior notice. However, you may store, print and display the content supplied solely for personal and noncommercial use. All content including images, designs and descriptions used must be credited back to "lovebaglovebag.com".


2. Privacy

We are committed to protect your privacy. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by LoveBag LoveBag will only be in connection with the provision of agreed services and products.

Remember to close your browser after you have finished your user session. This is to ensure that others cannot access to your personal information. You are responsible for access to and security of your own computer.


3. Products

All items are 100% actual product photo taken by LoveBag LoveBag team. We have tried our very best to display all products at its most accurate colour(s). However, we cannot guarantee that the actual colour(s) displayed on your monitor are completely accurate.


4. Payment

Please note that once you have received our invoice, we will reserve the item(s) for 48 hours. Payment has to be made within this time-frame to secure your purchase(s) or, your purchases(s) will be put up for sale without notification, unless notice by email is given within the time-frame.

For Malaysian & Singapore customers, we accept payment via bank transfer or cash deposit to our following bank accounts:

Malaysia bank accounts: Maybank / CIMB / Public Bank / Alliance Bank

Singapore bank accounts: DBS / UOB


5. Shipping

Please ensure that chosen option is your desired service, and agreed to be sent to selected delivery address. Postage costs are quoted in the consideration of dimension and weight, includes the packaging materials used to protect the item(s) to be sent.

LoveBag LoveBag reserves the rights to decline or reject orders placed, if any there is any faulty item or unavailability found, or insufficient payment received/insufficient payment information provided. In any event stated above, we will contact you personally via email or phone.

We will not responsible for any damaged caused during the delivery process, delay, mishandled and lost of parcels after we have posted.Parcel tracking number will be provided once item(s) shipped.


6. Refund Policy

All item(s) will be inspected before shipping. They will be bubble-wrapped and packed nicely before being shipped. In rare occasions we may have overlooked a fault or mark. Kindly report to us regarding the defective item within 24 hours of parcel received and we will do our best to help you. Measurement discrepancy of 0.5" - 1", colour discrepancy and items damaged as a result or normal wear and tear do not constitute as a defect. If you would like to exchange a defective item, please be aware that LoveBag LoveBag can only replace it for the same product, subject to availability. In the case of full refund, please return the item to us and full refund including shipping fees will be credited to your original method of payment.

We promise to refund any item(s) that you are not completely satisfied with. You may return the item in its original condition for LoveBag LoveBag store credit only. Please fill in the form in Return Section under My Account and ship back the returns within 2 days of parcel received. There will be a 5% admin fee (5% of the original price of the returned item) for all return items. Buyer has to bare the cost of shipping the item back to us and the original shipping fees will not be refunded too. Please note that Sale items cannot be returned.


7. Pricing

All prices stated in our Website are in either Malaysia Ringgit or Singapore Dollar. For international customers purchasing from other countries outside of Malaysia & Singapore, all prices will be quoted in Singapore Dollar. Please note that international customers has to bare any taxes or customs fees in regard to the purchase(s) made.

LoveBag LoveBag reserves the right, at any time, to modify or discontinue, temporarily or permanently, any product with or without any notification. Prices of all products are subject to change. Notice of price changes will be made on this site.


8. Discount/Cash Vouchers

All vouchers you possess have to be utilized in the shopping bag before checking out. There will be no refund or reimbursement made if you fail to utilize your voucher. In the event that your discount or credit voucher is utilized but your order is unpaid for and cancelled, there will be no replacement voucher issued. Vouchers are non-extendable and non-exchangable for cash.


9. Enquiries

Enquiries regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our team by clicking on the "Contact Us" tab on the top menu or you can email us at: care@lovebaglovebag.com



This agreement was last revised on the 21st of July 2012.